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STANDARD TERMS AND CONDITIONS OF SALE


Welcome to Pandharpurstore.in! We are committed to providing you with authentic spiritual and devotional products. By placing an order with us, you agree to the following terms and conditions:

1. General Information

  • Store Name: Pandharpurstore.in 
  • Location: Ropale Bk, Pandharpur, Maharashtra, India
  • Contact Email: Pandharpur.store@gmail.com
  • Contact Phone: +91 9096989195

2. Scope of Terms

These terms and conditions apply to all sales of products by Pandharpurstore.in to you, the customer, through our physical store and/or online platforms.

3. Product Information

  • Accuracy: We strive to ensure that all product descriptions, images, and pricing are accurate. However, slight variations in color, size, or appearance may occur due to photography, monitor settings, or the handmade nature of some products (e.g., idols, malas).
  • Availability: All products are subject to availability. In case a product ordered is out of stock, we will inform you promptly and offer alternatives or a full refund.

4. Pricing & Payments

  • Currency: All prices are stated in Indian Rupees (₹).
  • Taxes: Prices are inclusive of applicable Goods and Services Tax (GST) unless otherwise stated.
  • Payment Methods: We accept Razorpay and PayPal.
  • Price Changes: Prices are subject to change without prior notice, but any changes will not affect orders already confirmed.

5. Order Acceptance & Cancellation

  • Order Confirmation: Your order constitutes an offer to buy. Our acceptance of your order will be confirmed by an email or message once payment is verified and the order is ready for dispatch.
  • Order Cancellation by Customer: You may cancel your order within 3 hours of placing it, provided it has not yet been dispatched. Please contact us immediately at [Pandharpur.store@gmail.com/7276989195] for cancellations.
  • Order Cancellation by Store: We reserve the right to cancel any order for reasons including, but not limited to, product unavailability, pricing errors, or suspicion of fraudulent activity. In such cases, a full refund will be processed.

6. Shipping & Delivery

  • Dispatch Time: We aim to process and dispatch all orders within 1-2 business days from the date of order confirmation.
  • Shipping Partners: We use reputable courier services such as DTDC, Delhivery, India Post, etc. for deliveries.
  • Delivery Timeframes (Estimated):
    • Domestic (within India): Estimated delivery is typically 5-7 business days from dispatch. Please note that these are estimates; actual delivery times may vary due to courier schedules, unforeseen circumstances (e.g., natural calamities, strikes), or remote locations.
    • International: Estimated delivery is typically 10-15 business days from despatch. Please note that these are estimates; actual delivery times may vary due to courier schedules, unforeseen circumstances (e.g., natural calamities, strikes), or remote locations.
  • Shipping Charges: Shipping charges will be calculated and displayed at checkout.
  • Tracking: A tracking number will be provided once your order is dispatched, allowing you to monitor its progress.
  • Incorrect Address: It is your responsibility to provide accurate and complete shipping details. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer. Additional shipping charges for re-delivery may apply.
  • Loss or Damage in Transit: In the rare event of your order being lost or damaged in transit, please notify us within [e.g., 48 hours] of the expected delivery date. We will assist you in resolving the issue with the courier partner.

7. Returns & Refunds

  • Eligibility for Return: Due to the sacred and delicate nature of our products, we accept returns only if the item received is:
    • Damaged during transit (proof required via unboxing video/photos).
    • Incorrect item delivered.
  • Return Period: Requests for eligible returns must be made within 3 days of delivery.
  • Return Process:
    • Contact us at Pandharpur.store@gmail.com/7276989195  with your order details and clear photos/videos of the issue.
    • Once approved, we will provide instructions for returning the item.
    • Items must be returned in their original condition and packaging.
  • Refunds:
    • Refunds will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.
    • Shipping charges are generally non-refundable, unless the return is due to our error (e.g., wrong item shipped).
  • Non-Returnable Items:
    • Items damaged by the customer.
    • Items returned after the specified return period.
    • Items that have been used or altered.

8. Limitation of Liability

Pandharpurstore.in shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. Our maximum liability for any claim shall not exceed the total value of the product purchased.

9. Intellectual Property

All content on our website and in our store, including images, descriptions, and logos, is the intellectual property of Pandharpurstore.in and may not be used without our express written permission.

10. Governing Law & Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of India, specifically the State of Maharashtra. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Pandharpur, Maharashtra.

11. Amendments to Terms

We reserve the right to update or modify these terms and conditions at any time without prior notice. The latest version will always be available on our website.

12. Contact Us

For any questions or concerns regarding these terms, your order, or our products, please contact us at:

  • Email: Pandharpur.store@gmail.com
  • Phone: +91 9096989195

Ram! Krishna! Hari!